They were very nice the first two times I was in contact with them. I purchased a footstone in July and was told I would receive a sketch of it via email after 6 weeks. Simply after I would approve this sketch the footstone would be put in. I never recieved a sketch after 6 weeks, so i reached out to them by stopping by their office and they said they would check into it and i would have something for sure within a week. A week went by and i called amd spoke with the lady there and she said she would see what was going on with the sketch and give me a call back that day, I never got a call back. I called again a few days after that and left a voicemail requesting a call back and never received one. I finally had to go to their office again and complain. When I walked in they knew they had been in the wrong and after a few days I received a email with the sketch. The sketch was not what I had picked out, but at that point I was sick of dealing with them and wanted the stone put in before the snow flew. I approved the sketch and they said they would have the footstone put in the week after. They never reached out to me to let me know everything was complete, I had to drive 3 hours to find out on my own. I believe they had installed the stone the 1st week of November, but im not sure. Horrible customer service and for the service they offer (offering products for deceased family/friends) they should be more sensitive to things, but they did not show that. Me being a young adult and paying for a footstone for my dad and feeling as though they were screwing me over, I would never recommend this business to anyone. Considering I also had to wait over 3 months and them not being easy to work with. Anyone who loses a loved one, doesn't deserve their poor service.
Empire Memorials Inc is a US Point Of Interest based in Melrose, Minnesota. Empire Memorials Inc is located at 711 E Main St, Melrose, MN 56352, USA.
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